Local IT firm receives world-class customer experience certification

Birmingham, Alabama – October 30, 2024 – Aligned Tek, a Birmingham-based managed IT services provider for businesses across the Southeast, has achieved the prestigious World-Class Customer eXperience Trained (WCCXT) certification, signaling its strong commitment to excellence in customer service.

With a focus on enhancing client satisfaction, Aligned Tek is now among an elite group of IT firms with this certification, designed to elevate customer experience standards within the technology sector.

The WCCXT training, created by the renowned DiJulius Group—whose clients include household names like Starbucks, Lexus, and Ritz-Carlton—spans three rigorous months. The training requires participants to not only learn about advanced customer experience strategies but also to implement them effectively across their business. Only a select few companies emerge from this transformative process with certification, reflecting a commitment to customer-first values and excellence.

Kirby Watson, President of Aligned Tek, emphasized the company’s mission to simplify the complex world of IT for its clients.

“The IT industry has a responsibility to protect businesses from cyber threats, but too often, tech jargon and overly complex explanations leave business owners confused and underserved. At Aligned Tek, we’re dedicated to making cybersecurity and IT approachable, empowering our clients with knowledge rather than overwhelming them,” Watson said.

“Becoming WCCXT-certified wasn’t just about receiving an award; it was about changing the way we serve our community here in Birmingham and beyond.”

Watson further highlighted how the certification process exposed opportunities for growth.

“We realized that, as an industry, poor communication is an unfortunate norm. Clients are often left in the dark when they need assistance the most. This certification experience helped us identify and bridge these gaps, enabling us to provide a level of service that not only resolves issues but builds trust,” he added.

Aligned Tek’s focus on communication and proactive support stands out in a field where client interactions often fall short. This certification will serve as the gold standard for IT companies prioritizing customer satisfaction and transparent service.

About Aligned Tek

Located in Birmingham, Alabama, Aligned Tek has been a trusted IT services provider for over two years, delivering tailored support to small and medium-sized businesses across the Southeast. With a client base of more than 130 businesses, Aligned Tek specializes in cybersecurity, regulatory compliance (including HIPAA), and managed IT solutions that enable clients to focus on growth rather than tech issues. Their mission is to ensure that “technology just works,” helping businesses safeguard against cybercrime and streamline operations effectively and affordably.

With its newly acquired WCCXT certification, Aligned Tek is poised to continue transforming customer experiences and setting a new benchmark for quality IT services across the Southeast.